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Payment and security

What you will be charged, when, in what currency, and how the money comes back if something goes wrong.

1. Accepted payment methods

  • Credit and debit cards — Visa, Mastercard, Carte Bancaire, American Express
  • SEPA bank transfer, on request, for club and event orders

Payment is processed by a PCI-DSS compliant payment provider. Your card details are entered on their secure page and are never seen, handled or stored on our own servers — we receive only a confirmation that the payment succeeded, the last four digits and the card brand.

2. When you are charged

Once at the time of order, for the full amount shown at checkout. We do not take deposits, we do not take staged payments, and there is nothing recurring: no subscription, no membership, no stored balance and no loyalty scheme. If you have added a sample piece, its €9.00 fee is charged with the order and credited in full against the full run when you confirm it.

3. Strong customer authentication

European card payments are subject to strong customer authentication under PSD2. Your bank may ask you to confirm the payment in its own app or by a one-time code. That step happens between you and your bank; we are not part of it and cannot bypass it.

4. Currency, VAT and invoices

  • All prices are in euros (EUR) and include French VAT at the applicable rate. The amount shown at checkout is the amount charged.
  • If your card is denominated in another currency, your bank converts it at its own rate and may add a fee. That is between you and your bank; we charge in euros either way.
  • A VAT invoice is issued with every order and emailed to you. Ask us and we will reissue it at any time.
  • Business customers in another EU member state with a valid VAT number: contact us before ordering so the invoice can be issued correctly.

5. Refunds

  • Refunds go back by the same means you paid, to the same card or account, at no charge to you.
  • We issue the refund within 14 days of accepting the claim. How long it then takes to appear depends on your bank — usually 3 to 10 working days for a card.
  • A cancellation inside your window, an artwork refusal at review, or a confirmed fault is refunded in full, delivery included.
  • Full detail at withdrawal, cancellation and returns and legal guarantees.

6. Disputes and chargebacks

If something has gone wrong, please contact us before raising a chargeback — support@trendsseason.site or +33 7 63 04 90 75, Monday to Friday, 09:00–17:00 CET (closed on French public holidays). We answer within one working day and we would far rather fix it directly. If we cannot agree, a consumer mediator is available to you free of charge — see complaints and mediation. Your right to dispute a transaction with your bank is unaffected by anything on this page.

7. What appears on your statement

The descriptor shown on your card statement is the trading name of TRENDS SEASON SARL. If you see a charge you do not recognise, contact us with the date and amount and we will identify it for you the same working day.

8. Fraud prevention

Orders are screened for fraud by our payment provider. We may decline an order or ask for confirmation of identity where there are reasonable grounds for concern. A declined order is never charged.