Delivery and lead times
Printed to order, so the clock starts when your artwork is approved rather than when you pay. Here is what each stage actually takes.
1. The three stages
- Artwork review — 1 working day. A person checks your file against our artwork rules and for technical problems. Nothing is printed before this clears.
- Production — 3 working days, plus the specification surcharge below.
- Carriage — 2 to 5 working days depending on destination.
2. Production time by specification
| Specification | Added time | Total before carriage | Minimum order |
|---|---|---|---|
| All-over | +3–5 days | 7–9 days | 1 |
| Front panel | +2–3 days | 6–7 days | 1 |
| Front + back | +2–3 days | 6–7 days | 1 |
| Panel-cut | +7–10 days | 11–14 days | 12 |
Large runs may take longer, and we tell you the real figure before you commit rather than after. If anything is going to miss its date, you hear from us before the original date passes.
3. Cost
- Standard tracked delivery: €6.90 per order.
- Included on orders over €120.00.
- Split delivery to several addresses — for a club distributing kit, for example — is possible on quoted orders. Ask on the club and event quote form.
4. Where we ship
France and the European Union as standard, from Poitiers. For destinations outside the EU, contact us before ordering: the goods may attract import duty and local tax, which are payable by you and are outside our control.
5. Tracking
Every parcel is tracked, and the tracking number is emailed when the parcel leaves us. If tracking has not moved for three working days, tell us and we will chase the carrier — you should not have to do that yourself.
6. Late, damaged or missing parcels
- Late. If delivery has not happened within 30 days of the contract, or by any later date we agreed, you may ask us to deliver within a reasonable further period and, failing that, cancel and be refunded in full (art. L216-1 and L216-6 Code de la consommation).
- Damaged in transit. Risk stays with us until the goods reach you. Photograph the parcel and the contents and send them to us; we replace or refund. Do not throw the packaging away until it is settled.
- Lost. We open a claim with the carrier and reprint or refund without waiting for them to conclude it. The carrier problem is ours, not yours.
7. Contact about a delivery
support@trendsseason.site or +33 7 63 04 90 75 — Monday to Friday, 09:00–17:00 CET (closed on French public holidays). Quote your order reference and we will pick it up the same working day.